Terms of transport

For carrying out a licensed business - TAXI SERVICE.

Transport schedule of Bankof s.r.o. - operator of LUXI.

Prepared in accordance with Act no. 56/2012 Coll. on road transport, Act no. 8/2009 Coll. on road traffic, Act no. 40/1964 Coll. Civil Code.

1. Introductory provisions

1.1. These transport regulations govern exclusively the transport conditions of Bankof s.r.o., trade name LUXI, in the capacity of a carrier (hereinafter referred to as the "carrier") necessary for the conclusion of a transport contract in the taxi service (hereinafter referred to as the "Transport Regulations").

1.2. The transport schedule becomes valid on the day of its publication on the carrier's website www.luxi.sk and at the company's headquarters. After its publication, its content is part of every contract of carriage and adjustment of the rights and obligations of the participants.

1.3. For the purposes of these transport regulations, the carrier means the operator of personal road transport - taxi service from the date of validity of the concession, which authorizes him to provide transport services to passengers and their luggage and related services on the basis of a passenger transport contract.

2. Taxi service

2.1. Taxi service is the operation of passenger transport by taxi service vehicles as transport of individual passengers or a group of passengers to the destination according to the contract on passenger transport.

2.2. The carrier has an operational obligation within the scope of the concession, a transport obligation within the scope of the transport regulations and a tariff obligation according to the tariff.

2.3. The carrier may offer the provision of transport services by publishing the basic conditions of their provision at the taxi service station, on its website, on the taxi service vehicles, in the form of advertising or by establishing a dispatching and promoting the ordering service.

2.4. The carrier may conclude a contract for the transportation of persons with a passenger through the driver of a taxi service vehicle at a taxi service station, or anywhere in the territory specified in the concession, where he is with a taxi service vehicle while driving without a passenger. The carrier may conclude a contract for the transportation of persons at its headquarters, at another previously published location, or at the usual stop of a taxi service vehicle on a regular route, which, however, may not be concurrent with the route of the bus line or through dispatch.

3. General obligations of the carrier

The carrier is obliged to:

3.1. operate road transport (taxi service) according to the transport regulations; 

3.2. mark each vehicle operated on the front left and front right doors with the business name of the taxi operator;

3.3. ensure the provision of services only through vehicles that are registered in the concession of the taxi operator;

3.4. mark each vehicle with a fixed or removable roof lamp bearing the words TAXI of any color other than blue, red or orange;

3.5. ensure that in each operated vehicle there are documents on the granted permit, ie a copy of the taxi operator's license and the taxi service vehicle certificate;

3.6. mark the vehicle on the right front door and inside the taxi service vehicle in a place visible to the passenger with the basic fare rate; this does not apply if the price is agreed before the start of the transport,

3.7. be insured in case of liability for damage caused by the operation of road transport and the activities of vehicle crews to passengers, senders and receivers of things and third parties;

3.8. ensure the publication and availability of the current version of the transport regulations on its website www.luxi.sk

3.9. transport passengers according to the valid price list of the taxi service and, after the transport, issue the passenger with a receipt for the completed transport and payment of the fare in the taxi service vehicle;

3.10. to take care of the safety, comfort and peaceful transportation of passengers and the transportation of their luggage;

3.11. ensure the provision of services through taxi drivers who are in an employment relationship with the taxi operator, if this person is not the taxi operator; if, on the basis of a contract with a carrier, a carrier providing personal road transport in a taxi service, the provisions of these transport regulations apply to him to the same extent.

4. Taxi service vehicle

A taxi service vehicle can only be a vehicle that meets the conditions according to Act no. 56/2012 Coll. on road transport, and which is registered in the carrier's concession.

5. Rights and obligations of a taxi driver

5.1. The driver of a taxi service vehicle can only be a person who holds a taxi service vehicle driver's license. The driver of a taxi service vehicle may only be the carrier or an employee of the carrier (hereinafter referred to as the "Taxi Service Vehicle Driver").

5.2. The driver of a taxi service vehicle is obliged to provide transport services according to the transport regulations, in particular:

5.2.1. immediately notify the amount of the fare before starting the journey to the passenger who shows interest in the transport service in any case unless the tariff is agreed in advance through virtual dispatching via the carrier's online headquarters or by telephone.

5.2.2. transport a passenger from a pre-arranged location and transport a passenger who expresses an interest in transportation anywhere according to information from dispatch; load and secure the passenger's luggage and other belongings and unload them after the end of the transport;

5.2.3. carry out the transport along the shortest transport route that the traffic situation allows; he can use another transport route only with the consent of the passenger or at his suggestion;

5.2.4. to enable the transportation of a dog with special training that provides assistance to a passenger with a severe disability, to provide assistance to passengers with disabilities and passengers with reduced mobility, including accompanying persons, as well as to pensioners, pupils and students.

5.2.5. take another passenger only with the passenger's consent or at his suggestion; this does not apply if a passenger transport contract was concluded in advance with the passenger;

5.2.6. issue a receipt for the paid fare to the passenger; a copy in paper form or in electronic form is part of the registry of the taxi operator;

5.2.7. have a driver's license for the passenger in a visible place in the taxi service vehicle;

5.2.8. to have complete tariff conditions in the taxi service vehicle and to allow the passenger to inspect them upon request.

5.3. The driver of a taxi service vehicle may refuse to carry out the transport or not complete the started transport if:

5.3.1. this does not allow for the technical condition and permeability of the road or the safety and smoothness of road traffic on the transport route, especially due to weather effects, damage to land traffic or a traffic accident;

5.3.2. the passenger's behavior, especially if he is aggressive or armed, or the time of transportation, the destination, the transportation route or other circumstances cause the driver to worry about his health, the safety of the transportation, or the taxi service vehicle;

5.3.3. due to the condition of the passenger, there is a risk of polluting the taxi service vehicle or harassing the driver while driving;

5.3.4. the passenger, despite the warning, smokes, consumes food and drinks or feeds the transported animal in the taxi vehicle, or handles hand luggage, newspapers, a map or any other thing in the front seat that can restrict the driver's view or endanger the driving of the taxi vehicle;

5.3.5. the passenger has luggage which, due to its number, size, weight or shape, cannot be transported at once, or wants to transport animals which, due to their size, number or behavior, cannot be transported in the passenger compartment or in the luggage compartment.

6. Contract on the carriage of persons, origin, content

6.1. The contractual relationship between the carrier and the passenger arises on the basis of a concluded contract for the carriage of persons pursuant to Sections 760 to 764 of the Civil Code (hereinafter referred to as "contract of carriage"). 

6.2. The customer can also enter into a contract for the transportation of persons with a passenger in the following way: through a taxi driver at a taxi station or anywhere in the territory specified in the concession, where he is with a taxi vehicle while driving without a passenger; through dispatching, while the transport contract is concluded by a verbal order of the passenger, who makes it clear without a doubt that he wants to conclude a transport contract for the purpose of transport to the specified place, thereby also agreeing to the carrier's price for carrying out the transport of the passenger.

6.3. Before carrying out the transport and concluding the transport contract, the passenger has the right to familiarize himself with the valid price list of the taxi service. After the transport, the taxi driver is obliged to issue a receipt to the passenger upon request. By concluding a contract of carriage, the carrier is obliged to transport the passenger properly and on time to the destination in accordance with the contractual terms and conditions of the transport regulations. The driver of a taxi service vehicle can refuse to conclude a transport contract and carry out the transport according to the conditions of Art. 5 of the Transport Regulations. By carrying out transportation on the basis of a concluded transportation contract and according to the conditions of the transportation regulations, the passenger is obliged to pay the specified fare according to the price list of the taxi service. Refusal to pay the fare is resolved by calling the police and is enforceable through the courts. The passenger is obliged to pay the carrier the statutory interest for delay.

7. Tariff

7.1. The amount of the fare is always announced before the start of the transport via virtual dispatch via the website, by phone or via the taxi driver.

7.2 Virtual dispatching on the carrier's website means the online reservation form on the website www.luxi.sk

8. Termination of the contract of carriage

8.1. The carrier may withdraw from the concluded transport contract if the customer does not comply with the conditions of the transport contract or the provisions of the transport regulations. The driver of a taxi service vehicle may withdraw from the concluded transport contract if:

8.1.1. the passenger smokes, consumes food and drinks or feeds the transported animal in the taxi vehicle during the transport, despite the driver's warning;

8.1.2. on the front seat handles hand luggage, newspapers, a map or any other thing that can limit the driver's view or endanger the driving of the taxi service vehicle;

8.1.3. endangers his safety, pollutes the interior of the vehicle, changes the route and destination of the transport for no reason;

8.1.4. raises concerns about the safety, health and life of the driver or fellow passengers.

8.2. The passenger may withdraw from the concluded transport contract if the carrier or taxi driver has violated the terms of the contract or the terms of the transport regulations.

9. Refusal of transport and handling of found items

9.1. The driver of a taxi service vehicle ready for transport may refuse to carry out the transport if:

9.1.1. the time of transport, the destination, the route of transport or other circumstances cause the driver to worry about his health, the safety of the transport or the taxi service vehicle;

9.1.2. the technical condition and permeability of the road or the safety and smoothness of the road traffic on the transport route do not allow the driver to do so, especially due to weather effects, damage to the road or a traffic accident;

9.1.3. the passenger is clearly under the influence of alcohol or another addictive substance, there is a risk of pollution or damage to the taxi service vehicle, or harassment of the driver during transportation;

9.1.4. this does not allow the behavior of the passenger, especially if he is aggressive or armed, or otherwise causes the driver to worry about his health, the safety of the transport and the taxi service vehicle;

9.1.5. the passenger has luggage which, due to its number, size, weight or shape, cannot be transported at once, or which could damage or pollute the taxi service vehicle;

9.1.6. if the passenger is interested in transporting animals that, due to their size, number or behavior, cannot be transported in the passenger compartment or in the luggage compartment.

9.2. The taxi driver is obliged to hand over the lost item to the owner if he finds it in the taxi service vehicle. If the owner of the found item is not known or if he does not register on the day of the find, the taxi driver is obliged to hand over the item to the dispatch of the taxi service or to the police. If the person who lost or forgot the thing in the taxi company's car applies, and there are no doubts about the plausibility of his claim, the thing is then issued to him. The finder has the right to reimbursement of necessary expenses.

10. Liability

10.1. According to § 763 par. 2 of the Civil Code. In the event that there was an unjustified delay or failure to carry out the transport due to the fault of the carrier or taxi driver, the carrier is obliged to compensate the passenger for the damage caused by the fact that the transport was not carried out on time, as follows:

10.1.1. compensation for the delay will be solved by a proportional discount on the paid fare;

10.1.2. compensation for the failure to carry out the transport will be solved by paying the fare according to the price list of the taxi service.

10.2. The carrier shall be relieved of its responsibility if it proves that it could not have prevented the damage even with all the efforts that can be required of it.

11. Claims, complaints, damages

11.1. The passenger, or the person who is authorized to submit complaints from the transport or in connection with the transport, without undue delay, no later than 30 days after the transport has been carried out. The passenger has the right to be informed by phone or in writing about the progress of the complaint processing.

11.2. The passenger is entitled to complain about dissatisfaction with the transport in the following ways, such as by sending a complaint to the e-mail of the carrier and by delivering a written complaint to the address of the carrier's registered office.

11.3. In the complaint, the entitled person must define his requirements and briefly justify them. Furthermore, he must attach documents certifying the legitimacy of his claim as well as documents proving the completion of the transport (payment of compensation for the transport).

11.4. If the claim does not have all the necessary details, the carrier will immediately invite the claimant to supplement it within the specified period. If the complaint is not completed and delivered within the specified period of not less than 8 days, it is considered not submitted.

11.5. If the passenger, or the person who is entitled to file a complaint about or in connection with the transport, must submit it to the carrier in writing, without undue delay, no later than 7 calendar days from the fact to which the complaint relates.

11.6. If the passenger incurs damage to his health or to the luggage transported together with him or to the things he had with him during transportation, the carrier is responsible for it according to the provisions of Act No. 40/1964 Coll. Civil Code on liability for damage caused by the operation of a means of transport (§ 427 to 431).

11.7. If it is about the right to compensation for damage to health or to luggage transported together with passengers or things that he had with him; he can exercise this right through the courts.

11.8. If the authorized party claims damage to health and property, or damage caused by theft or loss of property, he proceeds in accordance with § 106 of the Civil Code.

11.9. The right to compensation for damage to the passenger's luggage transported together with him or things that the passenger had with him, the passenger is obliged to apply in writing to the carrier first, and no later than 30 days from the day when the damage occurred, or within 15 days from the day, when the victim learns about the damage and who is responsible for it.

11.10. Complaints and complaints about the fulfillment of obligations from the transport regulations and their handling by the carrier according to this article can be examined by the Slovak Trade Inspection.

12. Extraordinary event

12.1. An extraordinary event (hereinafter referred to as "Extraordinary event") in the performance of personal transport - taxi service is considered to be a traffic accident of a taxi service vehicle, or if the driver is a witness to the traffic accident; vehicle fire; accident or sudden illness of a passenger or another person. In the event of an emergency, the taxi driver is primarily obliged to:

12.1.1. stop the vehicle immediately;

12.1.2. take the necessary measures to save passengers and property threatened by an emergency;

12.1.3. according to their abilities and possibilities, provide the injured person with the necessary first aid and immediately call for professional medical assistance;

12.1.4. take appropriate measures so that the safety of road traffic is not endangered and enable its restoration;

12.1.5. inform the carrier about this fact.

12.2. If a person is injured or killed during an extraordinary event, the road or a generally useful facility is damaged, or if there is material damage exceeding ten times the minimum monthly salary of an employee, the driver of a taxi service vehicle is obliged to immediately report the extraordinary event to the police authority; to refrain from actions that would be detrimental to the investigation of the emergency; to remain at the place until the arrival of the police authority, or to return to this place without delay after providing and summoning help, or after reporting an emergency; inform the carrier about this fact.

13. Final provisions

These transport regulations are part of the contract of carriage, while the carrier and the passenger have the right to adjust the rights and obligations in a written agreement differently from those regulated in the transport regulations. By concluding a transportation agreement, the passenger declares that the carrier has familiarized him with the rights and obligations arising from the transportation contract, as well as with the rights and obligations arising from the transportation regulations. The carrier reserves the right to change or cancellation of the transport regulations, while immediately informing passengers about the changes in the form of a notice in the carrier's business locations and on the carrier's website www.luxi.sk, indicating the date from which these changes take effect. The transport order shall enter into force no earlier than 15 days after the date of publication of the notice of its issuance. In the event that the passenger does not agree with the change of the transport regulations, he is obliged to notify his disagreement in writing no later than 30 days from the date of validity of the new transport regulations. If the carrier and passengers do not agree otherwise, they have the right to terminate their mutual obligations and settle their mutual claims. If the passenger does not notify the carrier of his disagreement with the change in the transport schedule within the above-mentioned period, it is valid that he agrees with the change and accepts the carrier's offer, and the passenger follows the changed transport schedule from the effective date of the change. The applicability of this transport regulation or part of it can only be excluded by written agreement between the passenger and the carrier.

This shipping schedule was published on June 9, 2023.