Transportation regulations

1.1. This transport regulation solely governs the transport conditions of LUXI platforms s. r. o., trade name LUXI, in the role of carrier (hereinafter referred to as "carrier") necessary for the conclusion of a transport contract in taxi services (hereinafter referred to as "Transport Regulation").

1.2. The Transport Regulation comes into effect on the day of its publication on the carrier's website www.luxi.sk and at the company's registered office. After its publication, its content becomes part of every transport contract and defines the rights and obligations of the participants.

1.3. For the purposes of this transport regulation, the carrier refers to the operator of passenger road transport – a taxi service from the day of legal validity of the concession that enables him to provide transport services to passengers and their luggage and associated services based on the transport contract.

2.1. Taxi service refers to the operation of personal transport by taxi vehicles as the transport of individual passengers or groups of passengers to the destination according to the transport contract.

2.2. The carrier has operational duties within the scope of the concession, transport duties according to the transport regulation, and tariff duties according to the tariff.

2.3. The carrier may offer transportation services by publishing the basic conditions for their provision at the taxi stand, on its website, on taxi vehicles, in advertising, or by establishing a dispatching service and promoting the ordering service.

2.4. The carrier may enter into a transportation agreement with the passenger through the chauffeur of the taxi vehicle at the taxi stand, or anywhere in the area designated in the concession, where the taxi vehicle is located without a passenger during the ride. The carrier may enter into a transportation agreement at its premises, at another previously published location, or at a usual taxi stop on a regular route, which must not be concurrent with a bus line route or through dispatching.

5.1. Only those who hold a taxi driver's permit may be chauffeurs of the taxi vehicle. Chauffeurs of the taxi vehicle may only be the carrier or an employee of the carrier (hereinafter referred to as "Taxi Vehicle Chauffeur").

5.2. The taxi vehicle chauffeur is required to provide transportation services according to the transport regulations, especially:

5.2.1. to promptly inform the passenger of the fare price before the ride begins to any passenger who expresses interest in the transportation service, unless the fare has been agreed upon in advance via the virtual dispatching service through the carrier's online site or by phone.

5.2.2. to transport the passenger from a previously agreed location and to transport any passenger who expresses interest in transportation anywhere according to the information from dispatching; to load and secure the passenger's luggage and other belongings and to unload them after the transport is completed;

5.2.3. to carry out the transport via the shortest route permissible by the traffic situation; a different transport route may only be used with the passenger's consent or at their suggestion;

5.2.4. to allow the transport of a specially trained dog that assists a passenger with severe disabilities, to provide assistance to passengers with disabilities and passengers with reduced mobility, including accompanying persons, as well as to seniors, schoolchildren, and students.

5.2.5. to take another passenger only with the consent of the original passenger or at their suggestion; this does not apply if a transportation agreement was concluded with the passenger in advance;

5.2.6. to issue a receipt for the paid fare to the passenger; a copy in paper form or in electronic form is part of the taxi operator's registry;

5.2.7. to have the taxi driver's permit visibly displayed in the taxi vehicle for the passenger;

5.2.8. to have complete tariff conditions in the taxi vehicle and to allow the passenger to view them upon request.

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5.3. The taxi vehicle chauffeur may refuse to carry out the transportation or to complete an initiated transport if:

5.3.1. the technical condition and passability of the road or the safety and smoothness of road traffic on the transport route does not allow it, particularly due to weather conditions, damage to the roadway, or a traffic accident;

5.3.2. the behavior of the passenger, especially if they are aggressive or armed, or if the duration of the transport, destination, transport route, or other circumstances raise concerns for the chauffeur about their health, the safety of the transport, or the taxi vehicle;

5.3.3. due to the condition of the passenger, there is a risk of contaminating the taxi vehicle or disturbing the chauffeur during the ride;

5.3.4. the passenger smokes in the taxi vehicle despite a warning, consumes food and drinks, feeds transported animals, or manipulates with hand luggage, newspapers, maps, or other items in the front seat which may obstruct the chauffeur's view or endanger the operation of the taxi vehicle;

5.3.5. the passenger has luggage that, due to its quantity, size, weight, or shape, cannot be transported at one time, or wants to transport animals that, due to their size, quantity, or behavior, cannot be transported in the passenger area or in the luggage compartment.

6.1. The contractual relationship between the carrier and the passenger arises based on a concluded transportation agreement in accordance with §§ 760 to 764 of the Civil Code (hereinafter referred to as the "transport agreement").

6.2. The contractor may enter into a transport agreement with the passenger in the following ways: through the taxi chauffeur at the taxi stand or anywhere in the area designated in the concession, where the taxi vehicle is located without a passenger during the ride; through dispatching, whereby the transport agreement is concluded through an oral order by the passenger, who unequivocally indicates that they wish to enter into a transport agreement for transportation to a specified place, thereby agreeing with the carrier's price for the transportation of the passenger.

6.3. Before the transport is carried out and the transport contract is concluded, the passenger has the right to familiarize themselves with the valid price list of the taxi service. After the transport has been completed, the taxi service chauffeur is obligated to issue a receipt to the passenger upon request. By concluding the transport contract, the carrier is obligated to properly and timely transport the passenger to the destination according to the contractual terms and conditions of the transport regulations. The taxi service chauffeur may refuse to conclude the transport contract and carry out the transport according to the conditions of Article 5 of the transport regulations. By conducting the transport based on the concluded transport contract and in accordance with the conditions of the transport regulations, the passenger is obligated to pay the stipulated fare according to the taxi service price list. Refusal to pay the fare shall be resolved by calling the police and is enforceable through legal means. The passenger is obligated to pay the carrier the legally prescribed interest on late payment.

7.1. The fare amount is always announced before the start of the transport through the virtual dispatching via the website, by phone, or through the taxi service chauffeur.

7.2. Virtual dispatching on the carrier's website refers to the online booking form on the page www.luxi.sk.

8.1. The carrier may withdraw from the concluded transport contract if the conditions of the transport contract or provisions of the transport regulations have not been fulfilled by the orderer. The taxi service chauffeur may withdraw from the concluded transport contract if:

8.1.1. the passenger smokes, consumes food and drinks, or feeds transported animals in the taxi service vehicle despite the chauffeur's warning;

8.1.2. the passenger handles carry-on luggage, newspapers, maps, or other items in the front seat that may obstruct the chauffeur's view or jeopardize the operation of the taxi service vehicle;

8.1.3. the passenger jeopardizes the chauffeur's safety, contaminates the interior of the vehicle, or unreasonably alters the route and destination of the transport;

8.1.4. the passenger raises concerns for the safety, health, and life of the chauffeur or other passengers.

8.2. The passenger may withdraw from the concluded transport contract if the carrier or taxi service chauffeur has violated the contractual terms or conditions of the transport regulations.

9.1. The taxi service chauffeur, prepared for transport, may refuse to carry out the transport if:

9.1.1. the time of transport, destination, route, or other circumstances raise concern for the chauffeur regarding their health, the safety of the transport, or the taxi service vehicle;

9.1.2. the technical condition and passability of the road or the safety and smoothness of road traffic on the transport route does not allow it, particularly due to weather conditions, damage to the roadway, or a traffic accident;

9.1.3. the passenger is evidently under the influence of alcohol or another addictive substance, poses a risk of contaminating or damaging the taxi service vehicle, or harasses the chauffeur during transport;

9.1.4. the passenger's behavior does not allow it, especially if they are aggressive or armed, or otherwise raise concern for the chauffeur's health, the safety of the transport, and the taxi service vehicle;

9.1.5. the passenger has luggage that, due to its quantity, size, weight, or shape, cannot be transported at once, or which may damage or contaminate the taxi service vehicle;

9.1.6. the passenger wishes to transport animals that, due to their size, quantity, or behavior, cannot be transported in the passenger area or in the luggage compartment.

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9.2. The taxi service chauffeur is obligated to return lost items to the owner if found in the taxi service vehicle. If the owner of the found item is unknown or does not claim it on the day of finding, the taxi service chauffeur is obligated to turn the item in to the taxi dispatching or the police. If the person who lost or forgot the item in the taxi service vehicle comes forward, and there are no doubts about the credibility of their claim, the item shall be returned to them. The finder is entitled to reimbursement of necessary expenses.

10.1. For violation of the taxi service obligation to transport the passenger properly and timely according to the transport regulations, the carrier is liable under § 763, paragraph 2 of the Civil Code. In the event of unjustified delay or failure to carry out the transport due to the fault of the carrier or taxi service chauffeur, the carrier is obligated to compensate the damage caused to the passenger by the transport not being carried out on time, as follows:

10.1.1. damages for delay will be resolved with a proportional discount on the paid fare;

10.1.2. damages for failure to carry out the transport will be resolved with the payment of the fare according to the taxi service price list.

10.2. The carrier shall be relieved of their liability if they prove that the damage could not be prevented even with all the efforts that could reasonably be expected from them.

11.1. The passenger, or someone authorized to make complaints related to the transport, must submit them without undue delay, no later than 30 days after the transport has been carried out. The passenger has the right to inquire about the status of the claim by phone or in writing.

11.2. The passenger is entitled to complain about dissatisfaction with the transport in the following ways: by submitting a complaint to the carrier's e-mail and delivering a written complaint to the carrier's registered office.

11.3. In the complaint, the entitled person must define their demands and briefly justify them. They must also attach documents proving the legitimacy of their claim as well as documents demonstrating the execution of the transport (payment for the transport).

11.4. If the complaint does not have all the necessary elements, the carrier will immediately request the complainant to supplement it within the specified period. If the complaint is not supplemented and delivered within the specified period of no less than 8 days, it is considered not filed.

11.5. If a passenger or someone entitled to file a complaint regarding transport must submit it to the carrier in writing, without undue delay, no later than 7 calendar days from the occurrence to which the complaint relates.

11.6. If the passenger suffers damage to health or to baggage transported with him or to items he had with him during the transport, the carrier is liable for such damage according to the provisions of Act No. 40/1964 Coll. Civil Code on liability for damage caused by the operation of a means of transport (§ 427 to 431).

11.7. If it concerns the right to compensation for damages to health or to baggage transported with passengers or items he had with him; this right may be asserted through legal means.

11.8. If the entitled person claims damages caused to their health and items or damages caused by theft or loss of an item, they proceed in accordance with § 106 of the Civil Code.

11.9. The right to compensation for damages to the baggage of the passenger transported with him or the items he had with him must be submitted in writing to the carrier, no later than 30 days from the date the damage occurred, or within 15 days from the date the aggrieved party learns of the damage and who is responsible for it.

11.10. Complaints and claims for the fulfillment of obligations from the transport regulations and their handling by the carrier according to this article may be reviewed by the Slovak Trade Inspection.

12.1. An extraordinary event (hereinafter "Extraordinary event") during the operation of personal transport – taxi service is considered to be a traffic accident of the taxi vehicle, or if the chauffeur is a witness to a traffic accident; a fire of the vehicle; an injury or sudden illness of a passenger or another person. In the event of an extraordinary event, the taxi vehicle's chauffeur is primarily required to:

12.1.1. stop the vehicle immediately;

12.1.2. take necessary measures to rescue passengers and property endangered by the extraordinary event;

12.1.3. provide the injured person with necessary first aid to the best of his abilities and immediately call for specialized medical assistance;

12.1.4. take appropriate measures to ensure that road traffic safety is not endangered and enable its restoration;

12.1.5. inform the carrier about this fact.

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12.2. If, during an extraordinary event, a person is injured or killed, or there is damage to the road or public utility facility, or if there is material damage exceeding ten times the minimum monthly wage of an employee, the taxi vehicle's chauffeur is obliged to immediately report the extraordinary event to the police authority; refrain from actions that would harm the investigation of the extraordinary event; remain at the scene until the arrival of the police authority or return to this place immediately after providing help or reporting the extraordinary event; inform the carrier about this fact.